Town Hall (662)363-2432
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Utility Department

DSC_0014Town Hall

909 River Road(Physical)
P. O. Box 395 (Mailing)
Tunica, MS  38676
(662) 363-2432 office
(662) 363-7597 fax

Hours of Operation

Monday-Friday
8:00am – 5:00pm
Closed 12:00pm -1:00pm for lunch
 

Water bills are mailed the last business day of each month.

Click to view Notice of Changes to Water Bill Format beginning February 1, 2017.

If you do not receive your bill, or it has been lost or misplaced, you need to call or come by Town Hall (662) 363-2432 to get the amount due.

Payment is due by the 15th of each month and late charge is applied to amount due after the 15th.  Accounts that are unpaid by the 20th can be disconnected without further notice.

If you water has been disconnected due to non-payment, bill must be paid in full along with a $50.00 reconnect fee.  No partial payments after disconnection.

Click here  for instructions to sign up to receive messages and alerts regarding water outages and other important updates or notices via text message.  Or send us your cell number and we will send you an invite to join.  This is a free and safe messaging tool that will help us notify customers of important updates and alerts.

Click here to view the CCR (Consumer Confidence Report).

Utility Payment Methods:

We accept cash, check, or money order.

Payment can be made during our office hours Monday-Friday from 8:00am – 5:00pm (closed 12:00pm – 1:00pm for lunch).  We do not accept debit or credit cards for payments made in the office.

A secure drop box is located beside the front door for payments made after hours.  The box is checked daily at 8 am and 1pm during the work week.  Please be sure payment is secured in an envelope with proper account information.

Payment by Bank Draft-Bank drafts are processed at the beginning of the month a few days after bills are mailed.

They are usually processed between the 11th and 15th of each month.  Customers are able to view their bill before it is drafted.

To set up account to be paid by bank draft a voided check that includes the bank’s routing number, account number, and contact information is needed.

Click here to pay online

You will need your account number, a debit or credit card and an email address.

Your receipt will be emailed to you.

Your account number is located above your name and mailing address on the larger portion of your water bill.  It will be a 9 digit number beginning with 0.  Ex:  01-1234567.

When you enter the account number in EZ Pay you do not include the “-“.  You will be required to pay the amount in full.  It will not accept partial payments.  A processing fee will be added to your total.  (The processing fee is collected by MS EZ Pay.)

To start new service:

**These are required at time of starting new service.  Water will not be turned on until all requirements are met.

1.  Valid Picture ID

2.  Deposit:

$100.00 for rental customers

$50.00 for home/property owners

3.  Valid and current copy of lease or homeowners document.

**If you have a past due balance in bad debt it must be paid in full to have water turned on.

**Water will be turned on within 24 hours of request.  Someone should be present for turn on in case of an open faucet.  If meter is spinning when turned on and no one is present, we are required to turn meter off.  The meter will not be locked and will be the customer’s responsibility to turn meter to on position.  A door hanger will notify customer in this case.  Any request for new service after 3:00 pm Monday-Friday will not be processed until the next business day.

To Transfer Service:

**Please come to Town Hall to transfer water service a few days before your transfer date.  You will be required to show your picture ID.  Account information may need to be updated as well as a deposit if account was established before the year 2000.

1.  Valid Picture ID

2.  Copy of a valid and current copy of lease or homeowners document.

3.  $25 transfer fee

**If a deposit is recorded in customer account information it will transfer to new service location.

**If a deposit is required, it must be paid in full before service will be turned on.

To Terminate Service:

**A customer may request service to be terminated in Town Hall or by phone.  A final reading will be obtained on the date requested or day of request for termination and a final bill will be calculated.  Water meter will be turned off and locked.

**A deposit will be refunded if account is paid in full.  A valid picture ID is required if deposit is picked up in Town Hall.

**If no notification is received for termination of service, customer is responsible for any charges accrued for that account.

Disconnection due to non-payment or compliance:

Any outstanding balance not paid by the 20th of each month will be scheduled for cut off without further notice.

Once a customer has been added to a cut-off list, and an employee has been dispatched to carry out the order, service to that customer SHALL BE terminated until account has been paid in full or brought up to the current status, including a $50.00 reconnect fee.  If customer is on the cut-off list, a $50.00 reconnect fee is automatically included to past due balance whether or not the town employee has reached that service address.

**If you are having trouble paying your water bill or have a high bill due to a leak, please call Town Hall and we can work out an extension for payment.  No more than 2 extensions per year will be granted.  Extensions will NOT be granted on the day of cut-off.

**A $50.00 reconnect fee is applied if service is cut off for returned check or customer is in not in compliance with requests made by the Town of Tunica.

Water Rates and Tap Fees:

 Inside Corp Limits Consumption Water Sewer
Residential 0-4,000 gal. $12.00 $12.00
  Over 4,000 gal. $2.50 per 1000 gal. $2.50 per 1000 gal.
Pools/Sprinklers 0-2,000 gal. $6.00 $0
  Over 2,000 gal. $2.50 per 1,000 gal. $0
Small Commercial 0-4,000 gal. $15.00 $15.00
  Over 4,000 gal. $2.50 per 1000 gal. $2.50 per 1000 gal.
Large Commercial 0-25,000 gal. $105.00 $105.00
  Over 25,000 gal. $2.50 per 1000 gal. $2.50 per 1000 gal.
Hotels/Motels, 50+ rooms 0-50,000 gal. $131.25 $131.25
  Over 50,000 gal. $2.50 per 1000 gal.  $2.50 per 1000 gal.
Apartment Complex 0-50,000 gal. $131.25 $131.25
Over 50,000 gal. $2.50 per 1000 gal.  $2.50 per 1000 gal.
   
Outside Corp Limits Consumption Water Sewer
Residential 0-4,000 gal  $16.50  $16.50
Over 4,000 gal.  $3.25 per 1000 gal.  $3.25 per 1000 gal. 
   
Pools/Sprinklers 0-2,000 gal. $8.25 $0
Over 2,000 gal.  $3.25 per 1000 gal. $0
   
Small Commercial 0-4,000 gal.  $23.25  $23.25
Over 4,000 gal.  $3.25 per 1000 gal. $3.25 per 1000 gal.
   
Large Commercial 0-25,000 gal. $137.50 $137.50
Over 25,000 gal.  $3.25 per 1000 gal.  $3.25 per 1000 gal.
   
Hotels/Motels, 50+ rooms 0-50,000 gal.   $180.00 $180.00
Over 50,000 gal.  $3.25 per 1000 gal. $3.25 per 1000 gal.
   
Apartment Complex (single meter) 0-50,000 gal.    $180.00   $180.00
Over 50,000 gal.  $3.25 per 1000 gal.  $3.25 per 1000 gal. 

 

Connection or Tap Fee:

Meter Size/Cost:

¾”    $250.00

1”       $500.00

1 ½”  $750.00

2”       $1,250.00

3”      $1,750.00

4”      $2,500.00

 

Sewer Tap Fee:

Smaller than 6” gravity flow$400.00

**Connections larger than 6” will include expenses and labor.

To Report a Water Leak:

To report a water leak or other water/sewer problems, call Town Hall during regular business hours.  After hours, weekends, and/or holidays, call Tunica Police (662) 363-2400 and they will report the problem to the appropriate person.

In the event a water leak is discovered that is the customer’s responsibility, that customer shall be given ten (10) days to repair the leak.  An adjustment to a high water bill due to a leak will be considered if guidelines are met.  Click for a copy of the Adjustment Guidelines and Form.  If the leak is not repaired, the Town of Tunica will have the right to have service turned off/locked until the leak is repaired and inspected by a Town of Tunica employee to verify repairs.

Customers may request a Data Log Report showing water usage in hourly, daily, or weekly increments.  The first Data Log request per account will be free of charge.  A $25.00 fee will be charged for each request after and must be paid at the time of the request.

For information about how to detect a water leak click here.

Automatic Drive-By Radio Read Meters and Meter Replacement Project

The Town of Tunica initiated the Automatic Drive-By Radio Read Meter replacement project in August 2016.  Most of the Town’s current meters are 20 or greater years old, broken and/or malfunctioning and are being read manually which is labor-intensive and less accurate.  The automated meter reading program will install new, more accurate meters fitted with a radio device that will be read using drive-by technology.

Click here for more information and AMR FAQ’s.

Garbage and Trash Pick Up:

**These rates and regulations apply to customers who live within the city limits. 

Garbage Pick Up Schedule

Garbage Rates:

**Garbage fees will begin in the month of July 2014 and will appear on the August 2014 bill.

$10.00 per household or business

$5.00 for each additional can

**Only garbage that is inside of the garbage can will be picked up.  Only Town of Tunica garbage cans will be picked up.

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